Cyrus-XP

 Staff Training Services

 

Training is a crucial part of IT strategy implementation. User training clearly communicates the objectives (benefits envisioned) of an initiative and helps ease the stress of transition into a new process or “system”. Many IT initiatives fail to satisfy the requirements of User Acceptance Testing. Many factors can contribute to this, of which end-user training could be an important one. Instead of focusing on training at the end of the project lifecycle, it should be conducted as part of all the different phases.

Using focus groups and process mapping techniques, workers most affected by a process change can be identified. Focusing training efforts on these users can help ensure the attainment of project objectives in the time period allocated.

	Workshops & Training Materials
	Training materials should be developed as part of a project’s lifecycle. Time and again, organizations wait for the end of application development (or product acquisition) to begin the training process. However, this can delay roll-out and can increase the risk of the product failing during User Acceptance Testing (UAT). Via workshops, focus groups, end-user meetings and other communication mechanisms, management can communicate objectives and receive feedback. This valuable feedback mechanism can help end-users feel acknowledged as being part of the team. The process of communication between the end-users and project team should be facilitated through written documents. These documents should reflect the shared understanding of objectives and expectations and feed into training materials. Training material can be made available both online and offline (print).With end-user participation all through the development process, the likelihood of a successful roll-out increases dramatically. Cyrus-XP’s Staff Training Services can help organizations include end-users in the development process and focus training efforts were it is needed most.
	Web Based Training and Collaboration
	Many organizations have staff members that work remotely or have varying schedules. Coordinating training can therefore become expensive and logistically difficult. However, most workers in today’s business environment have access to the internet. This makes Web Based Collaboration and Training an effective way ensuring participation of all stakeholders.